Medical Collector
Position Overview
A growing healthcare organization is seeking Medical Collectors to join its revenue cycle team. The Medical Collector is responsible for following up on outstanding medical claims and accounts, communicating with insurance carriers and other responsible parties, resolving payment issues, and supporting the timely collection of revenue.
Because intraoperative neuromonitoring is a specialized area of healthcare, training will be provided on internal procedures and collection processes. Candidates with medical billing, insurance follow-up, healthcare collections, or related medical-office experience are encouraged to apply.
The temporary assignment will serve as a training and evaluation period, with the goal of converting successful employees to permanent positions.
Essential Responsibilities
Follow up on outstanding medical claims and unpaid or underpaid accounts.
Contact insurance carriers and other responsible parties to obtain claim and payment information.
Research claim statuses, denials, discrepancies, and requests for additional documentation.
Document all collection activity accurately within the appropriate systems.
Review account information and identify the appropriate next steps needed to move claims toward resolution.
Communicate professionally with insurance representatives, patients, internal departments, and other stakeholders.
Escalate complex or unresolved account issues to the appropriate supervisor.
Maintain organized and complete records of calls, correspondence, claim activity, and payment arrangements.
Learn and follow specialized revenue cycle and collection procedures.
Protect confidential patient and financial information in accordance with HIPAA requirements.
Meet established productivity, accuracy, quality, and collection expectations.
Support the revenue cycle department with related administrative duties as assigned.
Qualifications
Previous experience in medical collections, medical billing, insurance follow-up, accounts receivable, revenue cycle management, or a related healthcare administrative role is preferred.
Familiarity with medical claims, insurance terminology, denials, explanations of benefits, and payment follow-up is beneficial.
Strong telephone communication and negotiation skills.
Professional and persistent approach to account follow-up.
Strong attention to detail and ability to maintain accurate documentation.
Ability to learn specialized billing and collection processes.
Comfortable working with computer systems and managing a high volume of accounts.
Ability to work effectively both independently and as part of a team.
High school diploma or equivalent required; relevant additional education or training is preferred.
Hours and Work Environment
This is an on-site position in Melville. The schedule is Monday through Friday from 8:30 a.m. to 5:00 p.m. Employees receive:
One unpaid 30-minute lunch period
Two paid 15-minute breaks, one in the morning and one in the afternoon
Overtime is not generally anticipated.
Temp-to-Permanent Opportunity
The position is intended to transition to permanent employment following a successful temporary training and evaluation period. Employees who convert to permanent status will become eligible for a monthly bonus program.
Candidates must successfully complete required background screening, HIPAA training, and New York State sexual-harassment-prevention training before beginning the assignment.
Location: Melville, New York
Employment Type: Full-Time, Temp-to-Permanent
Pay Rate: $22-$25 per hour DOE, eligible for bonus
Schedule: Monday through Friday, 8:30 a.m.–5:00 p.m.